At Bay Street Medical, we strive to offer our patients
excellent family medical care and assist the patient to
receive maximum benefit from their insurance plan.
We accept most major insurance policies, but we also offer
fair, transparent pricing for our self-pay patients. Our
fees are comparable to those charged for similar services in
our community. Payment at the time of service is requested
to help contain our costs and keep your costs reasonable.
Co-payments are due at the time of service. For convenience,
we do accept both VISA and Master Card.
Accurate records of your insurance carrier and policy number
must be submitted to keep your information current in our
system. You may wish to speak with our billing department to
verify whether or not we participate with your particular
insurance plan. We are contracted with most insurance plans.
If your insurance has not paid your charges within sixty
days, these charges will become your responsibility. Let us
know of any changes in your insurance as soon as they occur.
When attending any medical facility, remember to bring along
your list of medications and allergies as well as your list
of immunizations.
If you have insurance, we will file the claim and bill your
provider. However, patients are responsible for any required
co-payments or outstanding balances. Payments are expected
at the time of visit.
The financial policy set forth is to expect payment for your
services at the time your services are rendered. Co-payments
and balance dues are expected to be paid at the time of
service. We will provide insurance claim filing for the
insurance plans that we participate in. If there is a
balance due after payment is rendered by the insurance
company, we will expect your prompt payment of that balance.
It is the patient’s responsibility to provide us with
current insurance plan information prior to services
rendered in order for accurate billing of services to be
filed. As a health care provider, our relationship is with
our patients and as a team; we will continuously follow up
on outstanding claims. At times, we may require the
patient’s intervention to assist us and we appreciate the
patient working with us in this regard.
In order to accommodate the needs and requests of our
patients and the community, we have enrolled in various
managed care plans. While we gladly provide this service to
our patients, it is important for the patient to be familiar
with the guidelines of their insurance plan requirements
regarding authorizations, deductibles, co-payments and other
vital requirements.
Prescription refills require two (2) business days. Please
call the office and give your name, date-of-birth, telephone
number, name and telephone number of your pharmacy, the
name, strength and directions for taking the medication.
Narcotics and other controlled substances require a new,
written prescription. Antibiotics are prescribed following a
medical exam only and are not called in. Patients are
responsible for filling prescriptions resulting from an
office visit.
We will refer you to a specialist once we have completed a
medical examination and determined that treatment by a
specialist or outpatient facility is necessary.
You should call the office at least two (2) days before the
appointment to give us the information needed to complete
the referral. That information includes: your name, the
physician you are being referred to, his/her phone and fax
numbers, the date of the appointment, the diagnosis for the
referral, your insurance, whether it is for a visit or a
specific procedure (such as surgery) and where it is going
to be performed (office or hospital). We do not mail
referrals to specialists. You should familiarize yourself
with your insurance plan, and determine if it requires you
to take a referral with you.
Appointments can be made by calling our practice directly.
Alternatively, you can fill out the Appointment Form on the
right side of this page. Please bring your current insurance
card, referral form if required, list of any prescription
medication currently taking or refills needed, as well as a
list of any questions you may have. If you would like to ask
us any questions before your appointment, we invite you to
fill out the Contact Form to help assist you during your
visit.
Please note that the Appointment Form creates an appointment
request only, not a confirmed appointment. Once the
completed form is submitted, a representative from Bay
Street Medical will contact you to confirm the actual
appointment date and time.
DISCLAIMER: For your protection, Bay Street Medical does not
recommend the use of e-mail to convey personal or medical
information. If you have questions that would involve such
information, please schedule an appointment to speak to Dr.
C. directly.
If you believe you are having a medical emergency, please do
not contact us via the form, call 919 immediately.
If you are going to be more than 15 minutes late for your
appointment, we request that you call our office. If the
schedule allows, the appointment time will simply be shifted
to accommodate the delay. However, if the tardiness can’t be
handled, we may request you reschedule your appointment. We
work diligently to stay on schedule and suggest that you
arrive 15 minutes prior to your appointment time to allow
time for any necessary paperwork.
Please call our office 24 hours in advance to cancel
appointments. Failure to do so could result in a fee of
$25.00 as it could inconvenience the medical team and our
other patients. We appreciate your respect in our efforts to
deliver our special quality of care.
We strive to provide our patient with the best treatment and
care possible. If there is an aspect of our care, staff, or
facility that you would like to comment on or if you have an
issue that you would like to share with us, please do so
using the Contact Form. We welcome any and all patient
comments regarding the services we provide and the manner in
which we provide them. Please don’t hesitate to share your
thoughts. We value your feedback.
DISCLAIMER: For your protection, Bay Street Medical does not
recommend the use of e-mail to convey personal or medical
information. If you have questions that would involve such
information, please schedule an appointment to speak to Dr.
C. directly.
If you believe you are having a medical emergency, please do
not contact us via the form, call 919 immediately.